Terms of Use

• Use of Website Our website is for your personal and non-commercial use. You may browse, explore, and purchase our products for your own use or as a gift for someone else. However, you may not use our website or its content for any commercial purpose without our prior written consent.
• Product Descriptions We strive to provide accurate and detailed descriptions of our kettles. Each product page includes information about the kettle's capacity, material, power, and special features. We also provide multiple images of each kettle to give you a clear idea of its design and appearance. However, please note that the actual product may slightly vary from its images due to photographic lighting, angles, or your monitor's display settings.
• 1. Pricing and Availability All prices on our website are in US dollars and include any applicable taxes and shipping charges. We endeavor to maintain accurate pricing and availability information, but occasionally, errors may occur. If we discover a pricing error for a product you have ordered, we will promptly notify you and give you the option to either confirm your order at the correct price or cancel it.
  2. Ordering and Payment To place an order, simply add the desired kettle to your cart and proceed to checkout. You will be asked to provide your billing and shipping information and choose a payment method. We accept all major credit and debit cards, as well as PayPal. Your payment will be processed securely and efficiently.
  3. Shipping and Delivery We ship our kettles worldwide, and our shipping rates are competitive and transparent. Once your order is placed, we will prepare and dispatch it within 24-48 hours. You will receive a confirmation email with a tracking number, so you can monitor the progress of your order. Delivery times will vary depending on your location and the shipping method you have chosen.
  4. Returns and Refunds We are confident that you will love your new kettle, but if for any reason you are not completely satisfied, you can return it to us within 30 days of receipt. The kettle must be in its original, unused condition, with all tags and packaging intact. Once we have received and inspected the returned kettle, we will issue a full refund to your original payment method.
• Warranty All our kettles come with a one-year limited warranty, which covers any defects in materials or workmanship. If your kettle malfunctions or breaks due to a manufacturing fault, we will repair or replace it free of charge. However, the warranty does not cover any damage caused by misuse, abuse, or normal wear and tear.
• Intellectual Property All the content on our website, including text, images, logos, and designs, is the exclusive property of KettleCraft and is protected by US and international copyright laws. You may not copy, reproduce, modify, distribute, or display any of our content without our express written permission.
• Disclaimer While we make every effort to ensure the accuracy and reliability of our website and its content, we cannot guarantee that it will be error-free or uninterrupted. We will not be liable for any damages or losses resulting from the use of our website or its content.
• Product Safety and Usage We are committed to ensuring the safety and quality of our kettles. All our products are designed and manufactured in compliance with the relevant safety standards and regulations. However, it is important to use our kettles responsibly and in accordance with the instructions provided.
• 1. Always unplug the kettle when it is not in use or when you are cleaning it.
  2. Do not immerse the kettle in water or any other liquid.
  3. Do not use the kettle if the cord or plug is damaged or frayed.
  4. Do not leave the kettle unattended while it is boiling.
  5. Keep the kettle out of reach of children and pets.
• If you have any questions or concerns about the safety or usage of our kettles, please do not hesitate to contact us.
• Gift Cards Our gift cards are the perfect way to treat your loved ones to a stylish and functional kettle. You can purchase a gift card on our website and choose the amount you want to load onto it. The recipient can then redeem the gift card to buy any kettle of their choice.
• Gift cards are valid for one year from the date of purchase and can be used only on our website. They cannot be redeemed for cash or used to purchase other gift cards. If you have any questions or issues regarding our gift cards, please contact us.
• Promotions and Discounts From time to time, we may offer promotions, discounts, or special offers on our kettles. These offers may be subject to certain terms and conditions, which will be clearly stated on our website. We reserve the right to modify, cancel, or terminate any offer at any time without prior notice.
• Third-Party Links Our website may contain links to third-party websites or resources. These links are provided for your convenience and information only and do not constitute an endorsement or approval of the content, products, or services of these websites. We are not responsible for the accuracy, reliability, or security of these websites or their content.
• Governing Law and Jurisdiction These terms of use and any disputes arising from them will be governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in San Francisco, California, for the resolution of any disputes.
• Contact Us We value your feedback, questions, and concerns and strive to provide excellent customer service. If you need any assistance or have any inquiries, please do not hesitate to contact us. Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, and can be reached by email at [email protected].
• We hope you find these terms of use helpful and informative. We are excited to serve you with our exceptional kettles and help you enjoy the perfect cup of tea every time.
• Thank you for choosing KettleCraft!